30-Day Mask Guarantee Policy

Most mask issues can be resolved with cleaning and re-adjusting. There are a number of resources available to you on the mask's support page, including videos, tutorials, FAQs, and manuals. Check out your masks support page.

You can also refer to the following support tools to ensure you are using your mask and equipment correctly:

Philips Respironics DreamMapper

ResMed myAir

F&P myMask - iOS & Android


If you have referred to the above and continue to have issues, please refer to our Mask Policy page.